At Astra Builders, customer satisfaction is important to us. We aim to provide high-quality products and reliable service. This Refund and Returns Policy explains the conditions for returns, replacements, and refunds for products purchased from us.
- Return Eligibility
You may request a return or replacement if:
• You received a damaged product
• You received the wrong product
• The product has a manufacturing defect
• The product is incomplete or missing parts
• The product is unused and in its original packaging
Return requests must be made within 3 to 7 days of receiving the product, depending on the product category.
- Non-Returnable Items
The following items are not eligible for return or refund:
• Used or damaged products caused by the customer
• Products without original packaging or accessories
• Customized or special-order items
• Electrical items damaged by improper installation or misuse
• Products marked as non-returnable during purchase
- Refund Conditions
Refunds may be approved if:
• A replacement is not available
• The ordered product is out of stock after payment
• The return is approved after inspection
• The cancellation request is accepted before shipping
Refunds are processed using the original payment method or through bank transfer/mobile banking where applicable.
- Contact Us
For return requests, refund support, or order issues, please contact:
House# 35 (4th floor), Road# 04, Nikunja-2, Khilkhet, Dhaka -1229, Bangladesh.
